Its important to note that all of our products are handmade at the time of ordering, which allows us to operate sustainably without excess inventory and waste. Once we start creating the product it cannot be cancelled. We understand that there are situations where an order may need to be cancelled so most orders can be cancelled up until midnight (EDT) the day they are placed.
A request for an order cancellation must be received before 11:59 PM EDT on the same day the order is placed by emailing your request to [email protected]
First off, we are sorry if things didn’t work out. But we are absolutely thrilled that you purchased our products. Its absolutely important to us that you are completely satisfied with your purchase.
Notification for EU consumers:Â According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
You can return your product for store credit or refund within 20 days of the purchase date with the following conditions:
- Returned Items must have all tags still attached and be returned in original product packaging.
- Returns must be unworn and undamaged – we’re cool for you to try it on…not so cool for you to wear them for your workout or yoga session.
- All discounted items and gift cards are final sale and cannot be returned.
- Customers outside the United States are responsible for all return shipping costs.
- Customs duties and sales taxes are not refundable through WOWKIREI. However, you may be able to recover these by contacting your local customs bureau directly.
- We will refund the price of the merchandise (excluding all applicable shipping charges and any customs, duties, taxes or additional fees that may have applied to your order) upon receiving your return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
- All Return Approvals are wholly at our discretion
RETURNS & EXCHANGES MUST IN ALL CASES BE PRE-APPROVED BY OUR CUSTOMER SERVICE TEAM
CUSTOMERS OUTSIDE THE UNITED STATES ARE RESPONSIBLE FOR ALL RETURN SHIPMENT COSTS FOR BOTH RETURNS AND EXCHANGES.
To start a return or exchange please visit our RETURNS PORTAL
Requests for exchanges must be made within 20 days of the purchase date. If you selected the wrong size, not to worry.
To start the size exchange process please visit our RETURNS PORTAL. Please indicate the size you would like and we will make arrangements to send you the correct size. Please note that the exchange process is subject to the following conditions:
- Exchanged items must have all tags still attached and be returned in original product packaging.
- Exchanged items must be unworn and undamaged – we’re cool for you to try it on…not so cool for you to wear them for your workout or yoga session.
- All Exchange Approvals are wholly at our discretion
ALL DISCOUNTED ITEMS ARE FINAL SALE AND CANNOT BEÂ EXCHANGED.
WE LIMIT EXCHANGES TO ONE EXCHANGE PER CUSTOMER ORDER.
CUSTOMERS OUTSIDE THE UNITED STATES ARE RESPONSIBLE FOR ALL RETURN SHIPMENT COSTS FOR BOTH RETURNS AND EXCHANGES.
To start a return or exchange please visit our RETURNS PORTAL
its damaged/faulty
We will issue a replacement to those customers that received the wrong or defective/damaged item. If this applies to you please contact us via our support email within 20 days of purchase days of the damaged or defective product. You must provide reasonable proof to us of such damage or defect, including at least the following:
We will promptly review your order to determine whether the damage or defect warrants delivery of a replacement. We will not honour defect requests which are attributed to colouring or styling concerns. We only provide replacements for manufacturing errors or items damaged in delivery.
has been approved
now what?
Thats great news! We will send you an email with the address to return your item. Once you have this please do the following:
Customers outside the United States are responsible for all return shipping costs. The shipping method in which you decide to return to WOW KIREI is completely up to you. Please ensure you post back your return using a traceable service as WOW KIREI cannot be held liable for any lost packages. It is very important to hold on to your tracking number to make sure the return package has arrived to us safely!