Hover over your country to see current average delivery times. Please note that some product lines are not available for delivery in all countries.
UNDELIVERED PACKAGES CAUSED BY AN INCOMPLETE ADDRESSES
WILL NOT BE REFUNDED OR REPLACED
- The cost of shipping the product to you is included in the retail price for orders over $100USD.
- However, you may have additional import duties or fees upon delivery. Please check with your local customs office before placing your order.
- The customer is responsible for the payment of all taxes and duties.
- If you choose to refuse to pay the customs fee the product may be destroyed in which case we cannot provide a refund or replacement
- Wow Kirei is NOT responsible for the payment of any duties or taxes.
- Wow Kirei activewear is made in the USA, Europe and Asia. We make the product at the fulfilment center that is physically closest to you and has sufficient capacity to complete the order in a timely fashion.
We use DHL & FedEx for all shipping in order to provide real-time destination tracking. All orders are shipped using a DDU (Delivery Duty Unpaid) service. You will receive an email from us once the order has shipped. Please note that it can take up to 48 hours for tracking information to show up in a carriers system.
Once an order is shipped, you are able to update your settings for delivery via DHL On-Demand or FedEx Delivery Manager
All packages will require signatures upon delivery. However, some carriers will leave the package at a specific location without signature if the delivery meets carrier safety measures. You may visit the carrier websites to adjust your delivery options.
Two delivery attempts are made. After two attempts the package will remain at a local facility for 7 days before being sent back or being destroyed. If you miss the second attempt, please contact the carrier to confirm which local facility the package is located at for pickup. Once a shipment is destroyed we cannot replace the order.
Due to the rise in package theft, if you are expecting a home delivery and you will not be at home, use an alternative address where you know you’ll be.
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Custom policies vary widely for every country so please check with your local custom office directly to see if they apply duties and taxes to your purchases.
Orders up to $100 – $9.99 (domestic) or $15.99 (international)
Orders above $100 – FREE
Orders are paid in USD and the exchange rate will be calculated at time of purchase by the customer’s credit card processor. We are unable to offer adjustments for exchange rate changes. The exchange rate and international credit card fees will be dependent on the credit card that the customer is using.
It is possible that your order may be dispatched from different logistics centres. In the event your order is shipped in multiple packages, you will receive different tracking numbers for each item in your order.
To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
Please make sure before submitting an order that all information is complete.
Scenario One
- Track your package using the provided tracking number
- Check your shipping confirmation email for any mistakes in the delivery address
- Check with the carrier to see if they have the package and its being held at a local facility and make arrangements to pick the item up. Also check to make sure that the package isn't held in customs
- Contact us if you need further help
Scenario Two
- Check your shipping confirmation email for any mistakes in the delivery address, if the address is correct go to the next step. If the address is NOT correct we cannot cover the costs of reshipping or refunding the order.
- If the address is correct, check with the carrier to see if the package was left in an unexpected location; see if they have any additional details about where it was left.
- Check with neighbours in case the carrier left the package with them
- Some packages travel through multiple carriers; check your mailbox or wherever else your receive mail.
- Contact us if you need further help